My item is damaged or broken. Who should I contact?
Contact our customer service team immediately. Do not send the item back without contacting us first.
My item has parts that are missing. How can I get them?
Contact our customer support as soon as you can. The missing parts will be sent to you. We will issue a full replacement, or a return will be issued.
How can I return an item?
- We will issue a credit for merchandise that is unused and in original packaging within 14 days of purchase.
- Any defective merchandise can be exchanged within 30 days of purchase.
- The customer is responsible for return shipping of any returned items, some exclusions may apply. Please call us for exclusion information
- Email sales@benchmarksupply.com to get the process started or you can call us at 866-342-7665
