Frequently Asked Questions

Here are a few of the questions we get the most. If you do not see what's on your mind, reach out to us on the phone, live chat or email.

Select Recover Password underneath the login fields. Enter your email address to recover the account information. Please always check your SPAM folder in case the email was filtered.

Benchmark Advantage is a unique service available for some products. This includes:

1. Free Loaner when you send back the product for warranty.

2. Extended service for up to 2 years on selected products.

3. Free phone support for 1 year after purchase.

4. Free enrollment in to Benchmark University,

Please OPEN A SUPPORT TICKET and one of our support representatives will reply within 24 hours.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

We do not SPAM or harvest email addresses. All email addresses need to be subscribed to particular list. The best option is to click on the unsubscribe link on the bottom of the email you would like to be removed from.

We run discounts and promotions all year, so stay tuned for exclusive deals.

Yes. Call us at 866-342-7665 (8AM to 5PM ET, M-F)

Please call 866-342-7665 (8AM to 5PM ET, M-F)

We accept Purchase Orders from all Government, Schools and customers who have applied for Net30 terms. Please visit our Purchase Orders page in the Contact Us part of the website for additional information.

We accept all major credit cards, Paypal, 3rd Party financing and Purchase Orders.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

It depends on where you are. Orders processed here will take 2-4 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Please call 866-342-7665 (8AM to 5PM ET, M-F)

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Visit the RMA page in the Contact Us section on our website and we will guide you through the process. All returns are subject to a 20% Restocking Fee.

Sales Support

866-342-7665 (8AM to 5PM ET, M-F)